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Policies

Our Membership Records

East End Food Co-op only uses membership data for East End Food Co-op business purposes. We refuse requests to sell or trade membership data with outside organizations. East End Food Co-op authorizes select employees to access membership records in our membership database, and those employees are directed not to disclose private member information, including but not limited to, names, phone numbers, street addresses, and e-mail addresses, to anyone outside East End Food Co-op.

Our Point of Sale Register System

East End Food Co-op does not sell or trade information collected in the operation of our POS (Point of Sale) register system with other organizations. Technical support contractors are asked to sign a confidentiality agreement with East End Food Co-op. Information collected through the use of this system is used for East End Food Co-op purposes.

Privacy Policy

Effective date: February 13, 2019

The East End Food Co-op (“us”, “we”, or “our”) operates the https://www.eastendfood.coop website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.eastendfood.coop

Definitions

  • ServiceService is the https://www.eastendfood.coop website operated by The East End Food Co-op
  • Personal DataPersonal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage DataUsage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • CookiesCookies are small files stored on your device (computer or mobile device).
  • Data ControllerData Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers)Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User)Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

The East End Food Co-op uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), The East End Food Co-op legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

The East End Food Co-op may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

Retention of Data

The East End Food Co-op will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The East End Food Co-op will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The East End Food Co-op will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, The East End Food Co-op may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

The East End Food Co-op may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of The East End Food Co-op
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The East End Food Co-op aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where The East End Food Co-op relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@eastendfood.coop
  • By phone number: 4122423598
  • By mail: 7516 Meade Street

We strive to promote products and methods that are:

  • Whole* and minimally processed*
  • Local*
  • Certified Organic
  • Certified Naturally Grown and/or Biodynamic
  • Non-GMO Project Verified/Specified Non-GMO
  • Certified Fair Trade
  • Certified Humane
  • Minimally packaged or in recyclable &/or returnable containers
  • Produced using humane and ecologically sound methods that don’t exploit people, animals, or our environment

We will not knowingly carry products that:

  • Contain artificial ingredients, such as colorings, flavorings, preservatives or additives
  • Contain known harmful ingredients such as nitrates or nitrites, synthetic chemicals, hydrogenated or partially hydrogenated oils, high fructose corn syrup, or MSG
  • Contain antibiotics or growth hormones
  • Have been tested on animals

*local = within a 250 mile radius of Pittsburgh extending to all of Pennsylvania
*whole = having only one ingredient: itself
*minimally processed = using traditional, low-tech methods of processing or preservation, for example:  smoking, roasting, freezing, canning, drying, or fermenting. These techniques do not fundamentally alter or separate whole foods.

East End Food Co-op is proud to support and make significant contributions to local community groups in a variety of ways, including our donation program. Although we would like to support every worthwhile cause, due to the overwhelming volume of submissions it is not possible to fulfill every request. Our decisions are based on a group’s consistency with EEFC’s Ends statement, the number of people who will benefit, as well as the funds available in our donation program’s budget at the time a request is received. Most donations will be provided in the form of gift certificates, but exceptions will be made on a case-by-case basis.

We welcome your request, but we ask that you thoroughly review the guidelines below before making your submission.

  • Donation requests must be made formally using the Donation Request Form. You can submit it at Customer Service or mail it to the attention of Marketing and Member Services at the East End Food Co-op.
  • Donation requests will only be reviewed on the 1st and 15th of every month. Requests made less than 4 weeks in advance of the event will not be considered.
  • All donations made by the EEFC must benefit the local community.
  • Only one donation will be made per year to any given organization.
  • If the request is on behalf of a non-profit organization, you must provide documentation of the 501(c)(3) status.
  • We require that all donations made by the EEFC receive public acknowledgement.
  • Requests made by any of the following groups will not be considered:
    • Political candidates or organizations
    • Third-party fundraisers
    • Individuals/personal sponsorships
    • Any organization that discriminates on the basis of race, color, creed, national origin, religion, age, gender, sexual orientation, marital status, disability, or status in any other protected group.

We reserve the right to make exceptions to the above guidelines at our discretion.

We will carefully consider your donation request and guarantee a response to all requests as they are processed. Because of the overwhelming volume of requests, we must respectfully ask that you refrain from calling or emailing to follow up on your request.

Thank you for your interest in the East End Food Co-op and the valuable work you provide to the community!

The East End Food Co-op exists to enhance the physical and social health in our community. We offer products that are ethically sourced and of the highest quality, and we want everyone to love the items they purchase here! If you are dissatisfied with a product that you have purchased at EEFC, please contact the staff at the Customer Service Desk.

Our return policy exists to promote customer satisfaction while setting reasonable and fiscally responsible boundaries for refunds and exchanges. We ask that you observe the following guidelines:

  • With a receipt, we will issue you a store credit, or a refund in the same tender that you paid for the item.
  • Without a receipt, we will issue store credit.
  • In most cases, we ask for proof of purchase—the product itself or its packaging are acceptable. In the instance of perishable product, we ask that you discard the product and inform the Customer Service desk, via phone, email, or in person, as soon as possible.
  • We will ask you to provide photo identification and your address.
  • An item that has been recalled may be returned, in adherence with the guidelines presented by the agent which has issued the recall.
  • A 15% processing fee will be applied to the return of a special order.

All returns and refunds are subject to the discretion of the Customer Service Staff and the Manager on Duty.

  1. The promoter is: East End Food Co-op whose registered office is at 7516 Meade Street, Pittsburgh, PA 15208.
  2. Employees of East End Food Co-op or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  5. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  6. No cash alternative to the prizes will be offered. The prizes are not transferable, and are not eligible for return or exchange at the store. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  7. Winners will be chosen at random from all entries received and verified by Promoter and or its agents.
  8. The winner will be notified via Facebook within 1 day of the closing date. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner.
  9. Prizes will be collected at the East End Food Co-op, 7516 Meade Street, Pittsburgh, PA 15208. Under no conditions will prizes be mailed to the winner. If the winner is not able to pick up their prize within 7 days of being contacted by the East End Food Co-op, the prize will be considered forfeited.
  10. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  11. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  12. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current US data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to East End Food Co-op and not to any other party. The information provided will be used in conjunction with our Privacy Policy.

East End Food Co-op believes that you have the right to know how we choose the products on our shelves. We’ve developed these purchasing guidelines to reflect the core values expressed in our Ends Policy Statement (see above). This guide allows us to make conscious choices that return value to our members, our community, and our planet.

We strive to promote products and methods that are:

  • Whole* and minimally processed*
  • Local*
  • Certified Organic
  • Certified Naturally Grown and/or Biodynamic
  • Non-GMO Project Verified/Specified Non-GMO
  • Certified Fair Trade
  • Certified Humane
  • Minimally packaged or in recyclable &/or returnable containers
  • Produced using humane and ecologically sound methods that don’t exploit people, animals, or our environment

We will not knowingly carry products that:

  • Contain artificial ingredients, such as colorings, flavorings, preservatives or additives
  • Contain known harmful ingredients such as nitrates or nitrites, synthetic chemicals, hydrogenated or partially hydrogenated oils, high fructose corn syrup, or MSG
  • Contain antibiotics or growth hormones
  • Have been tested on animals

*local = within a 250 mile radius of Pittsburgh extending to all of Pennsylvania
*whole = having only one ingredient: itself
*minimally processed = using traditional, low-tech methods of processing or preservation, for example:  smoking, roasting, freezing, canning, drying, or fermenting. These techniques do not fundamentally alter or separate whole foods.

Guidelines for Campaigning during EEFC Board Elections (Revised 10/2018)

We wholeheartedly embrace our co-op’s thriving democracy and encourage candidates and their supporters to engage with members and encourage them to vote in board elections.

In order for campaigning to go smoothly and not interfere with other business, we request the following of anyone who wishes to campaign at the store:

  1. Campaigning (approaching strangers) will only happen outside the store. Anyone campaigning should not block or impede access to any entrances, displays, or cart racks.
  2. Campaigning should be done in a respectful, non-confrontational way. As a reminder, our store is open to everyone, members and non-members alike. If anyone expresses a lack of interest in talking to you, please allow them to continue on their way without pressuring them.
  3. Campaigners will be informed of any complaints received and encouraged to change their tactics and respect the above mentioned geographical and personal boundaries.
  4. Personal campaign materials may not be displayed in the store.
  5. Election materials printed by the EEFC may be used by campaigners, as long as they have not been modified in any way.
  6. While campaigning in the store is prohibited, talking about the election to people you know while in the course of shopping is not considered campaigning and is permissible.

Our supervisory staff will contact the Front-End Manager to handle any specific issues that may arise that do not necessarily fit into this specific policy. In these circumstances, all parties are expected to work together to come up with a mutually acceptable solution.

Generally, the Co-op has a strict policy of no tabling or solicitation. These policies exist to maintain a comfortable shopping experience for all visitors of the Co-op and ensure smooth daily operations of our store.

TABLING

We are approached by many organizations who want to reach our members and shoppers. There is limited space within our store and daily deliveries of food and materials must be coordinated without creating safety hazards or inhibiting the flow of traffic. Due to these space constraints, tabling is only permitted by monthly Register Round Up Recipients and in-store demos coordinated in advance with the Marketing & Member Services Department.

SOLICITATION

Solicitation, panhandling, and/or loitering will be addressed in accordance with City of Pittsburgh Ordinances.

CAMPAIGNING/PETITIONING

In order to accommodate the needs of our store along with the expression of our underlying democratic principles, we request the following of any person that wishes to campaign or petition at the store:

  1. Campaigning/Petitioning will happen only outside the store in the area above the loading zone and below the ramp to the parking lot. The loading zone is identified by the yellow painted curbs. Above is defined as away from the entrance to the store.
  2. Campaigning/Petitioning should be done in a respectful, non-confrontational way.
  3. If we receive complaints, of aggressive or harassing behavior, the person campaigning/petitioning will be asked to stop and leave the premises.

Our supervisory staff have been instructed to contact the General Manager, MMS Manager or Font End Manager to address any specific issues that may arise that don’t necessarily fit into this specific policy. In these circumstances, the discretion of these individuals will be honored.