To receive an e-receipt you must be 1) a fully-paid Co-op member 2) have signed up to receive e-receipts at Customer Service 3) shop with your member card. If you have done all the following and are still not receiving e-receipts, you may need to whitelist our email address (eastendreceipts@gmail.com) so receipts are not blocked or put into a SPAM folder. More information on how to do this is available here.